General terms and conditions (AGB)
The Personalized Nutrition Systems GmbH
for using the platform Suppify.io
1. Scope
1.1 These general terms and conditions (GTC) apply to all business relationships between Personalized Nutrition Systems GmbH, Gereonswall 114, 50670 Cologne (hereinafter “PNS GmbH” or “Suppify”) and users of the platform Suppify.io (hereinafter “customer”).
1.2 The platform is aimed exclusively at commercial customers (B2B). Consumers within the meaning of § 13 BGB are excluded from use.
1.3 Deviating terms and conditions of the customer do not apply unless PNS GmbH expressly agrees to their validity in writing.
2. Subject matter of the contract
2.1 Suppify is a platform that allows customers to configure, order and sell individual dietary supplements under their own brand.
2.2 PNS GmbH takes over the production and processing of orders on behalf of the customer, including manufacturing, packaging and shipping.
2.3 Customers can choose from standardized recipes or create their own formulations based on the raw materials provided.
3. Registration and customer account
3.1 The use of the platform requires registration. The customer must provide complete and accurate information about his company.
3.2 PNS GmbH reserves the right to refuse registrations or block customer accounts if incorrect information is provided or there is a violation of these terms and conditions.
4. Ordering and Conclusion of Contract
4.1 The presentation of the products on the platform does not represent a legally binding offer, but a non-binding invitation to submit an offer by the customer.
4.2 An order via the platform represents a binding offer from the customer. The contract is only concluded upon confirmation of the order by PNS GmbH.
4.3 Changes or cancellations after the conclusion of the contract are only possible by individual arrangement.
5. Prices and terms of payment
5.1 All prices are net prices plus statutory value added tax.
5.2 The customer has the option to pay in advance, invoice or direct debit. Different payment terms can be agreed individually.
5.3 Invoices are within 14 days from date of invoice without deduction due.
6. Delivery and Dispatch
6.1 Delivery is made to the address provided by the customer. Delivery times depend on production costs and are notified to the customer in the order confirmation.
6.2 The risk is transferred to the customer upon handover to the shipping service provider.
6.3 If a product is not available, the customer will be informed immediately and can choose either a refund or an alternative delivery.
7. Retention of title
7.1 Until full payment of the purchase price, the goods remain the property of PNS GmbH.
7.2 The customer is not entitled to resell or pledge the goods before full payment.
8. Warranty and liability
8.1 PNS GmbH guarantees that the manufactured products comply with legal requirements and the specifications set out in the product description.
8.2 Complaints must be made in writing immediately after receipt of the goods.
8.3 Liability for damages is excluded, unless they are based on intent or gross negligence on the part of PNS GmbH.
9. Use of the brand and intellectual property rights
9.1 PNS GmbH provides production capacities, but the customer remains the owner of his individual brand.
9.2 Any use of the name “Suppify” or “Personalized Nutrition Systems GmbH” in marketing materials or public statements by the customer requires prior written consent.
10. Data protection and confidentiality
10.1 PNS GmbH processes personal data exclusively for contract execution and in compliance with applicable data protection laws.
10.2 Customer information is kept confidential and is not passed on to third parties, unless this is necessary for the execution of the contract.
11. Contract period and termination
11.1 The contract is for an indefinite period and can be signed by both parties with a notice period of 30 days be canceled at the end of the month.
11.2 PNS GmbH may terminate the contractual relationship with immediate effect if the customer violates essential contractual provisions.
12. Final provisions
12.1 The law of the Federal Republic of Germany applies, excluding the UN Sales Convention.
12.2 The place of jurisdiction for all disputes is Frankfurt am Main.
12.3 Amendments or additions to these terms and conditions must be made in writing.